Refund Policy
Thank you for shopping at isalifestyle.me
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Your Order Cancellation Rights
You are entitled to cancel your order within 7 days by giving valid reason for doing so.
The deadline for canceling an Order is 7 days from the date on which you received the goods.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email: isalifestylemarketing@gmail.com or WhatsApp +60188709712
We will reimburse you no later than 5 working days from the day on which we receive the returned Goods. We will use either bank transfer or TouchN'Go eWallet, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were received in the last 7 days
The goods are in the original packaging as you received
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
IsALifestyle.me (Return)
No. 10, Jalan Kajang Perdana 2/2
Taman Kajang Perdana
43000 Kajang, Selangor
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Our Return and Refund Policy was last updated 01 July 2022
